Domo FAQ

Where can I download domo?

- For Android users : Google Playstore
- For iOS users : Apple Store

I didn’t receive the verification code during registration.

- Please make sure your phone number input is correct and your number is active.

I cannot add my card to the payment methods.

- Please contact your bank to ask if your card is disabled for online payment or due to any other issue.
- Alternatively if you are a BIBD online banking customer you can also create a Virtual Card (VCard) account and link that instead.

Can I add multiple delivery addresses?

- Yes, you can.

Why can’t I install the app?

- Supported versions (Android): Android 5.0 (Lollipop) and above.
- Supported versions (iOS): iOS 11.0 and above.

Is the domo app secure?

- Domo payment gateway is comply with global payment card security standard (PCIDSS), thus all of your information are stored in a highly secure environment.

Can I put my address(es) manually instead of dropping the pin on the map?

- You would be able to type your address in the address field after dropping the pin to the nearest location. It is advised for you to turn on your location so that domo will be able to auto-locate your location.

Can I pay using PayPal?

- Currently, domo only support debit/credit cards as method of payments.

Where do you deliver?

- We deliver to all districts in Brunei with different rates each district.

What is the operating hours?

- Order starts from 8 am and last order will be at 8 pm.

Is there a minimum purchase?

- There is no minimum purchase of orders unless stated by vendors.

What is the estimated delivery time?

- Estimated delivery time is 45 mins. However, time taken may be affected due to:
(a) Location between vendor and customer.
(b) Time order is placed (orders made during peak hours may be delayed due to traffic jams).
(c) The accuracy of delivery address provided by the customer.

User's FAQ